marine.shop — Customer Support FAQ

Cancellations & Order Changes

Can I cancel my order after placing it?

Orders may be cancelled within 1 hour of being placed. After 1 hour, orders enter processing and cancellation is no longer guaranteed — it depends on whether the item has already shipped, been released to a supplier, or entered a special-order workflow. Final sale items (including freight-shipped products) cannot be cancelled once the order has entered processing.

Can I change the shipping address after placing an order?

Address changes may be possible only before shipment preparation or carrier processing begins. Please contact marine.shop immediately if a change is needed.

Can I add or remove items from my order?

Order changes may be possible before processing is complete, but availability, supplier release status, and payment adjustments may affect whether changes can be made.

What if my order has already shipped?

Once an order has shipped, changes or cancellations are generally no longer possible. At that point, any return or refusal will be subject to the applicable return and freight conditions.

Can special-order items be canceled?

Special-order items may not be cancelable once they have been committed with the supplier or manufacturer.

Will there be cancellation fees?

Cancellation fees may apply only when a special-order item has already been committed with the supplier, freight services have already been arranged, or non-refundable payment processing costs have already been incurred. If a cancellation fee applies, marine.shop will confirm it before finalizing the cancellation.

How quickly should I contact you if I need a change?

Immediately — ideally within 1 hour of placing the order. The sooner marine.shop is contacted, the better the chance that a requested change can be reviewed before processing advances.

Need Help?

How can I get assistance?

If you need to request a cancellation or order change, please contact marine.shop as soon as possible and include your order number and requested update.